Glitch Causes Some CBA Branches To Close & Online Banking Collapse
Image By Maksym Kozlenko - Own work, CC BY-SA 4.0
A widespread outage is affecting the Commonwealth Bank on Thursday.
Some mobile app and net banking services are not working and some branches have been forced to close their doors.
(1/2) UPDATE 2.00PM: What's working:— CommBank (@CommBank) October 17, 2019
- ATMs and EFTPOS merchant services
- Debit and credit cards are working, however, we are aware some debit card payments may be impacted.
UPDATE 1.00PM: Due to this incident some of our branches have temporarily closed.— CommBank (@CommBank) October 17, 2019
We are urgently working to resolve this issue and we're very sorry for the inconvenience. Our ATM and Point-Of-Sale merchant terminals remain available and working.
The CBA posted on its website at 11:30AM (AEST):
"We are urgently working to resolve an issue affecting some of our services. We're very sorry for this.
"Our ATMs and Point-Of-Sale merchant terminals are available and working.
"We are currently aware that the following services may be impacted:
Payments including PAY-ID and BPAY services in CommBank app and NetBank;
- Cardless Cash not available;
- Some in-branch services;
- Some call centre services
- We’re also aware that some customers may also be having issues with their debit card payments.
Due to this incident some of our branches have temporarily closed.
We are currently experiencing an issue affecting some of our services. We are urgently investigating this and we're sorry for any inconvenience caused. We will provide further updates here.
For the latest updates from the CBA click here.